Your information,
handled with care.

1. Who we are

Platinum 1st Limited is responsible for the personal information described in this notice. Our company number is 15301739. Our registered office is Churchill House, 137-139 Brent Street, London, England, NW4 4DJ.

This notice applies to platinum1st.co.uk and enquiries about our property and facilities management services.

2. Information we use

When you contact us, we may receive your name, contact details, company name, property or site location, service requirements and information included in your message. Please provide only information relevant to your enquiry and avoid including sensitive personal information or access credentials.

During an instruction, we may also use relevant site contacts, access arrangements, maintenance records, inspection observations and correspondence needed to provide the agreed services.

Our hosting and security systems may process technical information such as an IP address, browser type, request times and security events to operate and protect the website. Our enquiry form uses a temporary pseudonymous security identifier to limit repeated submissions.

3. Purposes and lawful bases

We use personal information to respond to enquiries, understand requirements, arrange agreed services, coordinate access and attendance, communicate progress and maintain appropriate business records.

• Contract and steps before a contract: where processing is necessary to respond to your request for services or perform our agreement with you.
• Legitimate interests: to manage business relationships, communicate with company representatives, coordinate property support, keep records and protect the website, taking account of your rights and reasonable expectations.
• Legal obligations: where records or disclosures are required by applicable law.
• Consent: where we request your specific permission for an optional activity. You can withdraw that permission at any time.

Submitting an enquiry does not subscribe you to marketing communications.

4. Sharing, storage and security

Website enquiries are stored in the WordPress administration system and are accessible to authorised administrators. Relevant information may be shared with hosting and IT providers, professional advisers, and contractors or subcontractors where needed to respond to an enquiry or deliver agreed services.

We limit information shared to what is relevant for the purpose. We may also disclose information where required by law. We do not sell personal information.

We use appropriate technical and organisational safeguards to protect information, including secure website connections and access controls. If personal information is transferred outside the UK, we will ensure that an appropriate lawful transfer mechanism and safeguards are in place where required.

5. How long information is kept

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, taking account of ongoing instructions, record-keeping requirements and the need to establish or defend legal claims. Enquiries that do not lead to work are reviewed and removed when no longer needed.

Our enquiry form’s temporary rate-limiting identifier expires after one hour. The website preference described below expires after six months.

6. Your rights

Depending on the circumstances, you may have rights to access, correct or erase personal information, restrict processing, object to processing and receive certain information in a portable format. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.

Contact us using the details below to exercise your rights. We may need to verify your identity. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.

7. Cookies and similar storage

This website does not use analytics, advertising or third-party tracking technologies. Images and fonts are served from our own website, and we do not embed third-party maps or videos.

If you dismiss the cookie notice, your browser stores p1_cookie_notice_v1 for six months to remember that choice. This storage is used only for that preference. It is not used to track you or shared for advertising.

WordPress may use necessary session and security cookies for authorised users who sign in to manage the website. These are separate from ordinary visitor browsing.

You can reopen the cookie information using the Cookie preferences control in the footer, or manage cookies and site storage in your browser. If optional technologies are introduced, this notice and the available choices will be updated before those technologies are used.

8. Contact us

For questions about this notice or your personal information, please call 020 3411 1975, use our Contact page, or write to:

9. Changes to this notice

We may update this notice to reflect changes to our services, website or data handling. The date above identifies the current version.